Support
We provide support for all versions of Sage MAS 90 and MAS 200 under an unlimited telephone support plan. Our response time is 4 hours to calls placed to our office telephone. The fee for your plan varies based on your company’s MAS90 and MAS200 user licenses which we have found is historically the best measure of the amount of support a company will require.
Annual Plan Cost:
You may pay online with your credit card or Paypal account
10 User Licenses And Under:
$2,800 per year - prepaid (add sales tax where applicable)
Review our support agreement (pdf)
11 to 39 User Licenses:
$ 4,500 per year - prepaid (add sales tax where applicable)
Review our support agreement (pdf)
40+ User Licenses:
$ 7,500 per year - prepaid (add sales tax where applicable)
Review our support agreement (pdf)
Covers:
- Unlimited phone, email, and fax support for your Sage MAS 90 or MAS 200 software.
- Support is defined as technical questions and error messages pertaining to your MAS 90 or MAS 200 software.
Items Always Billed Separately:
- All on-site consulting whether related to a support issue or not
- Any setup, configuration or training of new software or workstations
- Your Sage Basic Software Maintenance which you must continue to pay annually to Sage in order to receive any upgrades or be eligible to purchase new modules and user licenses.
- Loading or troubleshooting any software upgrades, service updates or patches.
- Creation or maintenance of Crystal Reports, FRX Reports, Spreadsheets, Visual Integrator, Custom Programming, Custom Office Enhancements - screens or UDFS
- Consulting services such as training users, installing upgrades, service updates, program patches, configuring workstations, creating new functionality (reports, imports, etc).
- You may be required to enroll separately in third party support plans for add-on products that you own (example - StarShip, Credit Card Processing).
- Recurring data corruption (same error condition occurring more than 3 times) where we have advised you of an issue with your underlying computer hardware.
- Research or consulting for new add-ons or functionality for your system
- Data recovery services
Benefits:
- Unlimited telephone support for Sage MAS 90 or 200 technical issues
- Unlimited email support
- Remote support via the Internet - as required
- We do not bill hourly for technical phone/remote/email support - you must be enrolled in a pre-paid plan.
- We will support all versions of Sage MAS 90 and MAS 200 to the extent that they are compatible with the operating system/hardware that your company uses.
- Schulz support provides for responses to and best efforts to resolve support issues. It does NOT guarantee that we will resolve every support issue. We are not the software developer and as such cannot guarantee that the developer will provide fixes to the software
- All on-site consulting is billed at current hourly rates
- You do NOT have to be active in the Sage Basic Software Maintenance - though it is strongly recommended.
- Our support hours are 8am to 5pm EST - all support responses outside these hours are billed at standard rates
- We respond to all support calls placed to our main phone line - 860-657-8544 within 4 hours (Note: You must be pre-enrolled to be eligible for this guarantee).
- Refund policy - we offer a pro-rated refund for the unused number of months
