You Are In The Right Place If You Answer Yes To Any Of These Questions:
- You have a Sage 100 ERP (formerly MAS 90 or MAS 200) technical issue that is unresolved
- You are interested in an ongoing support relationship with experienced professionals
- You are seeking a consulting firm that prices on a fixed fee basis so you know cost before it’s incurred
- You believe salespeople and free demos are the root of most (perhaps even your) ERP troubles
- You’ve been burned by a consultant who over-promised, over-charged, under-delivered
Please read our Sage 100 consulting fees policy first as it answers many questions that we’ve been asked about how we bill and approach both new and existing software projects.
Sage 100 ERP Technical Support Plan
Clients enjoy virtual 24 hour access to our resources via our web site, frequently asked questions, monthly newsletter and email and telephone support.
When tougher problems cannot be solved over the phone – we will remotely connect and fix them for you.
You do not have to be enrolled in Sage Maintenance which provides for product updates (though we strongly advise that you do so).
Our response time is 4 hours( 8am to 5pm EST M-F ) to calls placed to our office telephone (860-657-8544). We also respond to your emails in the same manner.
The fee for your plan covers technical support from Schulz Consulting for your company’s Sage 100 ERP (Formerly known as MAS90 and MAS200) user modules.
Why Are We Different Than Other Support Options?
Schulz Consulting is staffed by accountants and CPAS. Our background is in helping small businesses with both the technical issues of Sage 100 ERP and the practical issues.
Schulz Consulting exists to provide consulting services to companies using Sage 100 ERP . We are not here to sell you an endless stream of add-ons that you may not need. We’ll always ask you questions to see if there is a less expensive way around a problem.
Instead of staffing with junior staff who may have just graduated training, we use staff with 20+ years of experience.
We Maintain Our Own Support Knowledgebase
We maintain our own Sage 100 ERP support KB and are one of the founding members of the 90Minds Consulting Group which is an association of primarily Sage related consulting firms located nationwide. When there is a situation located outside our local area we have the connections to offer you the name of someone reliable in your local area to provide on-site assistance.
Schulz Consulting is an Accounting Technology PaceSetter for the last two years. In addition we regularly author technical product reviews for various publications including Journal of Accountancy. Connecticut Society of CPAS, Accounting Today and Accounting Technology.
The Details Of What Our Support Plan Covers:
- Unlimited phone, email, and fax support for your Sage 100 ERP software.
- Support is defined as technical questions and error messages pertaining to your Sage 100 ERP software.
- Fixed price consulting projects
- Priority scheduling for projects, upgrades and technical responses
Items Separately Priced:
- All on-site consulting
- Any setup, configuration or training of new software or workstations
- Crystal Reports, Visual Integrator or Third Party Integrated Solutions
- Your Sage Basic Software Maintenance which you must continue to pay annually to Sage in order to receive any upgrades or be eligible to purchase new modules and user licenses.
Here’s Our Full Sage 100 ERP Technical Support Agreement
At this point you can review our full support agreement or submit a request for information. Links for both are located below.
Please note that due to the specific nature of your company systems we are unable to responde to requests for free support or quick questions for those companies not yet enrolled in our unlimited support plan.
View our current Schulz Consulting Sage 100 ERP Annual Support Agreement.
- Email: email@example.com
- Office: 860-657-8544
- Direct: 860-516-8990