Experiencing problems with your Sage 100 ERP (Formerly MAS 90 or MAS 200 ) software? Need technical support on an occasional basis?
We recommend the Schulz annual access agreement which covers 12 months of your questions and technical issues with Sage 100 ERP .
If however you prefer, you may request a one-time diagnosis session with one of our experienced consultants to review your existing Sage 100 ERP software for troubleshooting purposes by following these steps.
A Diagnostic Session:
We log in remotely (you will need a fast Internet connection) and review your system. We then recommend potential solutions. We cannot unfortunately guarantee fixes or resolutions until we know more about the issue at hand – which is why this is only diagnostic.
In many instances we fix the problem for you while we’re logged into the system, though this can’t be guaranteed without first diagnosing the problem.
Additional fees may apply if the resolution is beyond the time required for our initial login and review.
If we are able to resolve the issue while logged in we’ll often do that — however just to be clear if several years of data are damaged (as an example) we will be suggesting potential solution(s) or if you ask us to fix the issue an additional fee will likely apply.
Diagnosis are single events. If the problem recurs at a subsequent date an additional diagnosis fee applies.
To avoid these types of one-off additional costs we strongly recommend enrolling in our annual access agreement which provides you with 12 months of unlimited support from Schulz Consulting.
To Request A Diagnostic Session:
1. Sign, print and fax a copy of the information in this Sage 100 ERP - MAS90 or MAS200 Diagnosis form to 860-760-6165.
2. Submit payment that reflects the pricing option you’ve chosen by using this button below
Important: For billing purposes we require both a SIGNED copy of our diagnosis form and for you to remit payment via our online link (below). No services can be scheduled without BOTH steps completed by you.
Due to the volume of inquiries we are not able to provide advance phone support for questions without this diagnosis.
Please note – this diagnosis is ONLY for customers NOT already enrolled in a Schulz Access Agreement. If your company is already a customer and enrolled in an SAA then you do NOT need to submit this form. Please contact our offices directly.
Diagnostic Response Options:
We offer four different prices for our diagnostic sessions. The pricing depends upon the urgency with which you request us to respond.
A. No sooner than 24 BUSINESS hours from receipt of payment
B. Within 4 BUSINESS hours from receipt of payment
C. Within 1 BUSINESS hour from receipt of payment
D. After BUSINESS hours – within 4 hours from receipt of payment (as available – please confirm prior to paying)
* Business Hours – M-F 8am to 5pm EST (Excludes Holidays)
Select Your Desired Level Of Response
The service you are paying for is an initial diagnosis. You must select the urgency (how quickly you would like a call) . The lowest priced option only allows for a call NO SOONER than 24 BUSINESS hours from the time we receive your online payment via the link above.
You are purchasing a single diagnosis that does not extend to future occurrences of any problems.
If you would prefer we offer ongoing fixed price access (both diagnosis and assistance) that cover an unlimited number of issues starting at $3,100 per year. View annual access agreement and pricing here.