Here’s some examples of items considered billable vs non-billable under our unlimited Schulz Consulting phone support plan for Sage ERP MAS90 and MAS200 Accounting Software.
The items below are included under your unlimited phone support plan
- Questions about functionality in the core MAS 90 or MAS 200 modules
- Questions about error conditions in the core MAS 90 or MAS 200 modules – this includes our responses to them either via phone, email or remotely.
- Requests for links to information or resources that you can use to research items on your own.
- Any on-site work
- Installation and/or configuration of modules, upgrades, services packs, tax tables, IRD, workstation setups, FRX setup
- Any support for Visual Integrator, Crystal Reports, custom reports or Custom Office
- Troubleshooting of environment issues (networks, operating systems, etc)
- Research regarding new functionality , workarounds, new modules, new software
- Attendance at any third party demonstrations whether on-site or remotely
Sorry, we do not provide per call or hourly technical support.
Can we answer any additional questions for you?
Please use our free inquiry form and we’ll contact you promptly (Tip: The more detail you provide the better we can suggest how you may be able to resolve an urgent issue).