Sage MAS 90 support plan

Schulz Consulting
Sage MAS 90 and MAS 200
Phone & Remote Support Plans

Effective May 1, 2007

As of May 1, 2007 we no longer offer hourly billing for telephone support.

All telephone support will be rendered under either the Gold or Silver prepaid support plan outlined below.

(Hourly billing is still available for on-site consulting work as described within each plan.)

Read our Frequently Asked Support Questions

-Wayne Schulz
Schulz Consulting, LLC

	Gold	Silver
Designed For	Our priority plan. Strongly recommended for active users requiring an immediate response and who need to have their staff up and running in the fastest time possible.	For less active users. Designed for companies not requiring a priority response and able to have staff wait up to one day under the slower response afforded this less costly plan.
	All Plans Must Be Prepaid via Credit Card Scroll Down To The Bottom Of The Page For Payment Link.
Support Coverage
Pay Now Via Secure Credit Card or Paypal	$2,220 (Includes 1% tax)	$1,010 (Includes 1% tax)
To Enroll In A Plan: 1. Review our plan agreement and then pay online or fax back enrollment form 2. Fax the enrollment form to us at 860-760-6165 3. Submit payment by using the payment link below 4. Once payment is received we will contact you
Response time	4 Hours	24 Hours
Included # cases (Phone/Email/Fax) per year (1)	Unlimited	3
Fee per additional case Definition of Case: A response to your inquiry (whether via phone, email, fax) about your Sage MAS 90 or 200 software or related add-on programs. Cases are charged whether they are determined to be software bugs or support issues.	Included	$ 255
Remote support
Minimum on-site fee This is the minimum fee for an on-site service call. You pay the greater of the minimum or our actual time at standard rates. Companies not enrolled in a prepaid support plan are subject to a $ 720 minimum on-site fee plus round trip travel.	$360	$360
Additional fee for each escalated case where we need to interact with Sage Software for any reason. (2)	None	None
Additional Benefits
Email alerts
Email newsletter
Administrative care (3)
Support for old versions? (4)
Online web seminars
Remote support via screen sharing?
Fees
Annual Prepaid Membership	$ 2,220 (Includes 1% tax)	$ 1,010 (Includes 1% tax)

To Enroll In A Plan: 1. Review our plan agreement and then complete our fax back enrollment form 2. Fax the enrollment form to us at 860-760-6165 3. Submit payment by using the payment link below 4. Once payment is received we will contact you

Pay Now Via Secure Credit Card or Paypal	$2,220 (Includes 1% tax)	$ 1,010 (Includes 1% tax)
IMPORTANT: All plan fees must be prepaid prior to the start of coverage. If you have not prepaid, the highest fee schedule will apply before we will enroll you in coverage for subsequent cases. The above fees are for Schulz Consulting phone support only and do NOT include any amounts for software maintenance which you must continue to maintain separately. Add sales tax to all fees.

Definitions

1 Case	A response to your inquiry about your Sage MAS 90 or 200 software or related add-on programs. Cases are charged whether bugs or support issues.
2 Escalated Case	If we open a support case with a third party for any reason (including reporting bugs or determining if a problem is a bug), the case is considered escalated.
3 Administrative Care	The fee we charge to interact on your behalf with Sage Software in non-technical matters such as to unlock keys, new program disks, maintenance renewal information, etc.
4 Old Version	Any version of Sage MAS 90 or 200 that is not officially supported by Sage Software