Sage have just rolled out a completely revamped line of support plans for their Sage ERP MAS 90 and 200 accounting software.
We’re still evaluating the major changes however so far we’ve seen:
– Silver plan now only includes 5 cases per year (was unlimited)
– Bronze plan has NO ACCESS to Sage support (was $300/case)
– Users who purchase over 5 users prior to 2003 and were grandfathered will begin to pay a per user license fee on licenses in excess if the initial 5 users – starting April 2011.
Since maintenance plans have changed – Sage will automatically update existing users’ plans according to the chart below so that the benefits and features remain similar.
If you have questions on how your Sage maintenance plan is calculated please contact your Sage Business Partner for assistance or you can also call the phone number listed on your Sage renewal and ask for them to provide you a breakdown of costs.