April
29

“Unable to process lockfile. (Crystal Reports activeX designer – Daily Transaction Register. Processing Cancelled” in Sage MAS 90 and 200

Posted By: Wayne Schulz    



I just ran across a rather puzzling error that at first had me stumped.

The error message was occurring during printing of the Daily Transaction Register. All other Crystal printing could be completed just fine.


“Unable to process lockfile. (Crystal Reports activeX designer – Daily Transaction Register. Processing Cancelled” in Sage MAS 90 and 200

When the user moved to another computer they were able to print the register — and if other users tried they could as well.

All symptoms pointed to this one machine.

After much head scratching I finally deduced that the problem was with their MAS200 Paperless Office and a stray lock file that was left in the registry on the user’s computer due to a sudden shutdown.

Here’s the cure (as always – before you mess with your computer registry say a silent prayer – we’re not responsible for registry changes gone wild):

Unable to process the lockfile: when attempting to test Paperless Office PDF Writer
When attempting to setup the PDF writer from Paperless Office, an error message “Unable to process the lockfile” may be presented.

To fix this problem, you need to use the Registry Editor.

From the Start button, select RUN then type in Regedit and click ok.

From the Regedit screen, select EDIT – FIND

Under the “look at” options, remove all the checkmarks EXCEPT for the one next to KEYS.

Search for the key LOCK.

When you find the key, if it is underneath a folder for Extended Solutions PDF Converter — delete the LOCK folder (do NOT delete the Extended Solution Folder itself).

If you have trouble deleting a LOCK folder, it could be that there is something in the folder (typically another folder). In that case delete the other folders inside that LOCK folder. Then go and delete the LOCK folder itself.

Go back to EDIT – FIND – FIND NEXT and look for another LOCK folder underneath an Extended Solutions PDF Converter folder.

If you find any other LOCK folders, delete those as well (they should only be deleted if you find them within an Extended Solutions PDF Converter folder).

Go back to MAS90 and uninstall and then re-install the PDF converter.

Additional Tip: I have also seen the PDF converter not run if acroread32.exe is hung. To fix it I ctrl-alt-del and select Task Manager and Processes then shut down the AcroRead32 process.

© 2010, Wayne Schulz. All rights reserved. Sage 50, Sage 100, Sage 300 and Sage 500 are registered trademarks of Sage. Have additional unanswered questions about MAS90? You may contact Schulz Consulting here.

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Related posts you might want to review:

  1. How To Install Sage MAS 90 Paperless Office On Terminal Server and eliminate “unable to process lockfile” and “unable to initialize PDF viewer” errors
  2. Crystal Reports scheduler for Sage MAS 90 and 200
  3. How to remove custom reports from Sage MAS 90 and 200 menus
  4. Pre-Written Crystal Reports for MAS 90 and MAS 200
  5. How to spot duplicate or test versions of Sage MAS 90 or 200

About

This entry was written by a Sr Consultant who has worked with Sage 100 ERP ( Formerly Sage MAS 90 and MAS 200) since 1986. He provides technical support to companies located throughout the United States on all versions of Sage 100 ERP Contact Wayne via our info request page.The views expressed on this site are solely those of the author and do not reflect the opinion or position of any other person or company. We are NOT in the business of providing tax, accounting or audit advice and you are advised to consult with your tax professional in such matters and not to rely on any information here as authoritative tax, technology or accounting advice. Information is subject to change without notice. Google+

Filed Under mas200, Sage 100 

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