April
23

Sage MAS90 Knowledgebase Now Showing Unverified Solutions

Posted By: Wayne Schulz    



sage knowledgebase unverified.jpg

I just noticed something interesting – and very helpful to both Sage users and consultants.

It appears that Sage has finally started to display knowledgebase information that they have yet to fully verify as a problem. I sent Sage a note inquiring about this matter but have not received any response (not at all an unusual thing).

On the surface you may think that publishing unverified problem reports is bad – but it’s not. At least not when used by tec savvy customers and consultants who understand the meaning of the word “unverified”.

Previously Sage had only published reports of errors and bugs after they’d been able to reproduce them in their engineering department. This potentially caused lag times between when an issue was reported and when it was visible in the knowledgebase to stretch out as long as a few weeks.

In the meantime if several customers all reported the same issue – the problem would not yet appear in the knowledgebase for all to share.

Now it appears that Sage has finally opened up their KB so that unverified problem reports will appear – though with a red “INFORMATIONAL ** THIS INFORMATION HAS NOT BEEN VERIFIED **”.

Many in the Sage community have asked Sage for this feature for years. Being able to access early reports of potential problems is a great tool for helping skilled customers and their support representatives diagnose issues as they occur — and in a much more timely fashion.

Here’s hoping that unverified solutions continue to appear in our knowledgebase searches.

© 2010, Wayne Schulz. All rights reserved. Sage 50, Sage 100, Sage 300 and Sage 500 are registered trademarks of Sage. Have additional unanswered questions about MAS90? You may contact Schulz Consulting here.

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About

This entry was written by a Sr Consultant who has worked with Sage 100 ERP ( Formerly Sage MAS 90 and MAS 200) since 1986. He provides technical support to companies located throughout the United States on all versions of Sage 100 ERP Contact Wayne via our info request page.The views expressed on this site are solely those of the author and do not reflect the opinion or position of any other person or company. We are NOT in the business of providing tax, accounting or audit advice and you are advised to consult with your tax professional in such matters and not to rely on any information here as authoritative tax, technology or accounting advice. Information is subject to change without notice. Google+

Filed Under mas200, Sage 100 

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