April
15

Sage Knowledgebase Mostly Offline

Posted By: Wayne Schulz    



sage KB.jpg

If you’ve been trying to access the online knowlegebase or download any service updates, PDF files or tax table updates – be advised that the Sage servers appear to be down since about 10am EST Wednesday 4/14/10.

Sage acknowledges the downtime on their site in a posting (shown above) stating that the Sage BusinessWorks, SalesLogix, MAS90, MAS200, MAS 500, Extended Enterprise and PFW knowledgebases are down for maintenance.

Such prolonged mid-week downtime is very unusual as most routine server maintenance happens over the weekends. While logins to the support area are still possible, it appears that large portions of the back end for Sage’s support site have been taken off-line.

It’s presently (as of 4/15/10 9:45 am) not possible to download many (if not all) product updates, PDF files or to search the online support knowledgebase for the affected products.

At least two consultants say they witnessed odd warning messages or alerts about their computer needing to perform some type of scan. This occurred during routine attempts to access the Sage KB. Shortly after receiving the message they say that the KB access went offline.

We have a request into Sage for an update and will post additional information as it becomes available.

© 2010, Wayne Schulz. All rights reserved. Sage 50, Sage 100, Sage 300 and Sage 500 are registered trademarks of Sage. Have additional unanswered questions about MAS90? You may contact Schulz Consulting here.

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Related posts you might want to review:

  1. SageCRM knowledgebase available free to Extended Enteprise users
  2. MAS90 and MAS200 Support Knowledgebase Now Open To All With No Need To Login
  3. Sage Software posts a video guide to using the MAS90 knowledgebase
  4. Sage MAS 90 Service Updates Now Quarterly

About

This entry was written by a Sr Consultant who has worked with Sage 100 ERP ( Formerly Sage MAS 90 and MAS 200) since 1986. He provides technical support to companies located throughout the United States on all versions of Sage 100 ERP Contact Wayne via our info request page.The views expressed on this site are solely those of the author and do not reflect the opinion or position of any other person or company. We are NOT in the business of providing tax, accounting or audit advice and you are advised to consult with your tax professional in such matters and not to rely on any information here as authoritative tax, technology or accounting advice. Information is subject to change without notice. Google+

Filed Under mas200, Sage 100 ERP 

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