Comments on: If you can get me back up and running extremely quickly I want to pay nothing (fallacy of the quick support question) http://www.s-consult.com/2009/07/14/if-you-can-get-me-back-up-and-running-extremely-quickly-i-want-to-pay-nothing-fallacy-of-the-quick-support-question/ Sage MAS 90 and MAS 200 ERP Accounting Software Consultants Sat, 04 Feb 2012 21:39:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: John Shaver http://www.s-consult.com/2009/07/14/if-you-can-get-me-back-up-and-running-extremely-quickly-i-want-to-pay-nothing-fallacy-of-the-quick-support-question/comment-page-1/#comment-825 John Shaver Tue, 14 Jul 2009 23:55:10 +0000 http://www.s-consult.com/?p=1998#comment-825 I like to look at a support agreement as an insurance policy. You don't wait until you've wrecked your car to buy the policy. I like to look at a support agreement as an insurance policy. You don't wait until you've wrecked your car to buy the policy.

]]> By: Wayne Schulz http://www.s-consult.com/2009/07/14/if-you-can-get-me-back-up-and-running-extremely-quickly-i-want-to-pay-nothing-fallacy-of-the-quick-support-question/comment-page-1/#comment-824 Wayne Schulz Tue, 14 Jul 2009 22:03:35 +0000 http://www.s-consult.com/?p=1998#comment-824 It still boggles my mind that companies who rely upon their accounting system would "fly without a net".<br><br>For the annual support fee charged - they essentially are getting another employee who -<br><br>- never takes time off<br>- doesn't ask for health insurance<br>- is available at a moment's notice during all working hours<br>- and had extensive experience and resources to solve their problems<br><br>I just don't get it... It still boggles my mind that companies who rely upon their accounting system would “fly without a net”.

For the annual support fee charged – they essentially are getting another employee who -

- never takes time off
- doesn't ask for health insurance
- is available at a moment's notice during all working hours
- and had extensive experience and resources to solve their problems

I just don't get it…

]]> By: John Shaver http://www.s-consult.com/2009/07/14/if-you-can-get-me-back-up-and-running-extremely-quickly-i-want-to-pay-nothing-fallacy-of-the-quick-support-question/comment-page-1/#comment-751 John Shaver Tue, 14 Jul 2009 19:55:10 +0000 http://www.s-consult.com/?p=1998#comment-751 I like to look at a support agreement as an insurance policy. You don't wait until you've wrecked your car to buy the policy. I like to look at a support agreement as an insurance policy. You don't wait until you've wrecked your car to buy the policy.

]]> By: Wayne Schulz http://www.s-consult.com/2009/07/14/if-you-can-get-me-back-up-and-running-extremely-quickly-i-want-to-pay-nothing-fallacy-of-the-quick-support-question/comment-page-1/#comment-750 Wayne Schulz Tue, 14 Jul 2009 18:03:35 +0000 http://www.s-consult.com/?p=1998#comment-750 It still boggles my mind that companies who rely upon their accounting system would "fly without a net".<br><br>For the annual support fee charged - they essentially are getting another employee who -<br><br>- never takes time off<br>- doesn't ask for health insurance<br>- is available at a moment's notice during all working hours<br>- and had extensive experience and resources to solve their problems<br><br>I just don't get it... It still boggles my mind that companies who rely upon their accounting system would “fly without a net”.

For the annual support fee charged – they essentially are getting another employee who -

- never takes time off
- doesn't ask for health insurance
- is available at a moment's notice during all working hours
- and had extensive experience and resources to solve their problems

I just don't get it…

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