July
01

How To Install Sage MAS 90 Paperless Office On Terminal Server and eliminate “unable to process lockfile” and “unable to initialize PDF viewer” errors

Posted By: Wayne Schulz    



mas90 paperless office.jpg

If you are setting up MAS 90 or MAS 200 under Terminal Server/Citrix and attempting to use Paperless Office for your forms/reports you may receive one of the following errors:

1. Unable to process lockfile
2. Unable to initialize PDF Viewer

UPDATE OCTOBER 2011: See this “Best article on solving Sage ERP MAS90 paperless office printing problems” which contains an updated and more complete list of resolutions for the typical  problems encountered while using paperless office within MAS90 or MAS200.

While there may be other resolutions (One possible cure for which is described in the Schulz Consulting Knowledgebase and involves registry entry changes which you should be extremely careful with), we’ve seen the following steps work to eliminate both of the above error conditions:

Unable to initialize PDF Viewer by selecting “run as administrator” for the MAS200 installation. It appears that this only must be done once and that after the initial time of starting the MAS 200 workstation that the proper DLL (we think cdintf.dll) is then registered.

In order to overcome the “unable to process lockfile” try temporarily adding the user to the “power users” group on the Terminal Server. Re-run the setup of paperless office (this is in Company Maintenance – Email – Advanced).

It appears that both issues are user rights related.

Once the above is done you may be able to successfully test the PDF viewer with no errors.

© 2009 – 2011, Wayne Schulz. All rights reserved. Sage 50, Sage 100, Sage 300 and Sage 500 are registered trademarks of Sage. Have additional unanswered questions about MAS90? You may contact Schulz Consulting here.

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Related posts you might want to review:

  1. How to move Paperless Office PDF files for Sage MAS 90 or MAS 200
  2. Payroll Data Entry Audit Reports overwritten in MAS 90 Paperless Office – Solved
  3. MAS 90 General Ledger journal entries print one per page with paperless office
  4. Paperless Office Reports for MAS 90 and MAS 200 Payroll Not Saving
  5. Paperless Office file list for Sage MAS 90 and MAS 200

About

This entry was written by a Sr Consultant who has worked with Sage 100 ERP ( Formerly Sage MAS 90 and MAS 200) since 1986. He provides technical support to companies located throughout the United States on all versions of Sage 100 ERP Contact Wayne via our info request page.The views expressed on this site are solely those of the author and do not reflect the opinion or position of any other person or company. We are NOT in the business of providing tax, accounting or audit advice and you are advised to consult with your tax professional in such matters and not to rely on any information here as authoritative tax, technology or accounting advice. Information is subject to change without notice. Google+

Filed Under Knowledgebase, MAS90 Tips and Tricks, Sage 100 

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