July
01

How To Install Sage MAS 90 Paperless Office On Terminal Server and eliminate “unable to process lockfile” and “unable to initialize PDF viewer” errors

Posted By: Wayne Schulz - Contact the author

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mas90 paperless office.jpg

If you are setting up MAS 90 or MAS 200 under Terminal Server/Citrix and attempting to use Paperless Office for your forms/reports you may receive one of the following errors:

1. Unable to process lockfile
2. Unable to initialize PDF Viewer

While there may be other resolutions (One possible cure for which is described in the Schulz Consulting Knowledgebase and involves registry entry changes which you should be extremely careful with), we’ve seen the following steps work to eliminate both of the above error conditions:

Unable to initialize PDF Viewer by selecting “run as administrator” for the MAS200 installation. It appears that this only must be done once and that after the initial time of starting the MAS 200 workstation that the proper DLL (we think cdintf.dll) is then registered.

In order to overcome the “unable to process lockfile” try temporarily adding the user to the “power users” group on the Terminal Server. Re-run the setup of paperless office (this is in Company Maintenance – Email – Advanced).

It appears that both issues are user rights related.

Once the above is done you may be able to successfully test the PDF viewer with no errors.

© 2009, Wayne Schulz. All rights reserved. Limited use is allowed provided you included the following link back to our site “Via: Schulz Consulting Sage MAS90 & MAS200 Consulting”

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Related posts you might want to review:

  1. “Unable to process lockfile. (Crystal Reports activeX designer – Daily Transaction Register. Processing Cancelled” in Sage MAS 90 and 200
  2. MAS 90 Paperless Office Updated for 64 Bit Environments [Links]
  3. Service Update 14 replaced with new version that restores Paperless Office features

About Wayne Schulz

Wayne is a Sr Consultant who has worked with Sage MAS 90 and MAS 200 since 1986. He provides technical support to companies located throughout the United States on all versions of MAS90 and MAS200. Contact him on Twitter or Facebook or email wayne@s-consult.com. Review a list of all Schulz Consulting Prior MAS90 News Post Archives here. The views expressed on this site are solely those of the author and do not reflect the opinion or position of any other person or company. We are NOT in the business of providing tax, accounting or audit advice and you are advised to consult with your tax professional in such matters and not to rely on any information here as authoritative tax, technology or accounting advice.

Filed Under Knowledgebase, MAS90, MAS90 Tips and Tricks 

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