May
26

Sage insiders share secret to debugging pesky MAS 90 and MAS 200 system level errors

Posted By: Wayne Schulz    



process monitor .jpg

Over the last week New Jersey Sage MAS 90 and SAP Business One consultant Mark Chinsky forwarded a cool (free) utility that I’d like to share.

Mark’s original message stated that he uses FileMon for Windows by Mark Russinovich and Bryce Cogswell to see files that are being used by MAS 200. This real time utility is a powerful diagnostic tools for tracking down any number of issues including – hung files, system slowdowns, etc.

Using the program you can easily view precisely when each and ever file is opened, read, written or deleted.

Filters are available to keep the information reporting to a minimum and ensure you only see details that are relevant to your situation.

Former Sage Technical Support Wizard (that wasn’t his official title) Alnoor Cassim chimes in with the inside view of what he has used this handy utility for:

Right on! All the SysInternals tools from Mark Russinovich (all now part
of MS Technet) have been life savers when troubleshooting MAS 90/200.
I’m a major net promoter of these tools. I’d like to share a few ways
it’s helped me.

* Used Filemon to find ACCESS DENIED errors upon startup of MAS when the
Launcher was loading -> User didn’t have permission to rename some files
on their local machine upon startup

* Used Regmon to find ACCESS DENIED errors -> Led to positive proof of a
user registry permission problem for which IT guy of client insisted was
a MAS problem.

* Used Regmon to find ACCESS DENIED errors -> Led to discovery of a COM
failure bug in the MAS 4.0x Launcher, which was requiring Write access
to protected areas of the registry.

* Used psKill to kill orphaned pvxwin32.exe tasks on the MAS 200 server
that Task Manager could not terminate and so server didn’t have to be
rebooted

* Used Process Monitor to find bug in FAS 2008 uninstaller on an EES
implementation, that prevented FAS 2009 from being installed.

Today, Process Monitor is the tool that replaces Filemon and Regmon and
has a better UI.

I’ll stop there but I highly recommend these tools for the tech person
in the MAS consultant’s organization and of course to the clients’ IT
staff.

© 2009, Wayne Schulz. All rights reserved. Sage 50, Sage 100, Sage 300 and Sage 500 are registered trademarks of Sage. Have additional unanswered questions about MAS90? You may contact Schulz Consulting here.

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Related posts you might want to review:

  1. 5 assumptions I’ll make when debugging your MAS200 server
  2. Sage e-Filing help system wrong number
  3. FRX MAIL SERVER: Email does not appear to be installed on your system – please install email and then try the operation again [solved]
  4. How to remove custom reports from Sage MAS 90 and 200 menus
  5. Sage MAS 90 and MAS 200 v4.30 Feature Sheet

About

This entry was written by a Sr Consultant who has worked with Sage 100 ERP ( Formerly Sage MAS 90 and MAS 200) since 1986. He provides technical support to companies located throughout the United States on all versions of Sage 100 ERP Contact Wayne via our info request page.The views expressed on this site are solely those of the author and do not reflect the opinion or position of any other person or company. We are NOT in the business of providing tax, accounting or audit advice and you are advised to consult with your tax professional in such matters and not to rely on any information here as authoritative tax, technology or accounting advice. Information is subject to change without notice. Google+

Filed Under MAS90 Tips and Tricks, Sage 100 

Comments

  • Jetman

    So none of that tells me what fixed anything. How could some of thta be random when it sounds like it was ALWAYS broke? Where are the solutions to MAS90 lockups or are they “secret” too? If you have worked with this software since 1986 I feel bad for you.

  • Jetman

    Nothing here works right – I hope you got paid a lot.

  • Jetman

    So none of that tells me what fixed anything. How could some of thta be random when it sounds like it was ALWAYS broke? Where are the solutions to MAS90 lockups or are they “secret” too? If you have worked with this software since 1986 I feel bad for you.

  • Jetman

    Nothing here works right – I hope you got paid a lot.