December
24

Microsoft Vista Answers (beta) – One stop technical support combines community, Wiki and FAQ

Posted By: Wayne Schulz - Contact the author

Not what you're looking for? Check out Schulz Consulting Prior MAS90 News Post Archives or send me an email. Thanks for visiting!


Users of Microsoft Vista have another support resource to turn to when they have questions about the latest operating system.

Microsoft Vista Answers combines community (discussion), frequently asked questions and search into one self-help portal.

The service is presently in beta and as with almost everything Microsoft based, you’ll need a Windows Live ID to login and do anything useful like post a question.

This would be wonderful if it could also be expanded to some of Microsoft’s other product lines and be kept free of spam and other malicious content.

Apparently user to user community message boards supplemented by vendor support is the wave of the future for technical support. I would not be surprised if one day over 90% of all support was rendered via an online self-service portal such as this with the remaining 5% delivered as premium priced custom support.

Link: Windows Vista Answers

  • Share/Bookmark

Related posts you might want to review:

  1. FRX Support Plans – FAQ
  2. Microsoft goes on permanent diet as result of sales slump – may relocate customer support to countries with cheaper labor
  3. Bumper patch of MS Security updates due Tuesday June 9, 2009
  4. Act! Mobile Live (beta) unveiled at Sage Insights 2009
  5. Win $100 from Sage – simply by enrolling in the Sage Community

About Wayne Schulz

Wayne is a Sr Consultant who has worked with Sage MAS 90 and MAS 200 since 1986. He provides technical support to companies located throughout the United States on all versions of MAS90 and MAS200. Contact him on Twitter or Facebook or email wayne@s-consult.com. Review a list of all Schulz Consulting Prior MAS90 News Post Archives here. The views expressed on this site are solely those of the author and do not reflect the opinion or position of any other person or company. We are NOT in the business of providing tax, accounting or audit advice and you are advised to consult with your tax professional in such matters and not to rely on any information here as authoritative tax, technology or accounting advice.

Filed Under Technology 

Comments

  • It is surprising to me that no one has combined these facets before. Kudos to Microsoft for doing this - it should lead to a better user interface and make it easier for people to find answers to their questions.
blog comments powered by Disqus