December
24

Microsoft Vista Answers (beta) – One stop technical support combines community, Wiki and FAQ

Posted By: Wayne Schulz    



Users of Microsoft Vista have another support resource to turn to when they have questions about the latest operating system.

Microsoft Vista Answers combines community (discussion), frequently asked questions and search into one self-help portal.

The service is presently in beta and as with almost everything Microsoft based, you’ll need a Windows Live ID to login and do anything useful like post a question.

This would be wonderful if it could also be expanded to some of Microsoft’s other product lines and be kept free of spam and other malicious content.

Apparently user to user community message boards supplemented by vendor support is the wave of the future for technical support. I would not be surprised if one day over 90% of all support was rendered via an online self-service portal such as this with the remaining 5% delivered as premium priced custom support.

Link: Windows Vista Answers

© 2008, Wayne Schulz. All rights reserved. Sage 50, Sage 100, Sage 300 and Sage 500 are registered trademarks of Sage. Have additional unanswered questions about MAS90? You may contact Schulz Consulting here.

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About

This entry was written by a Sr Consultant who has worked with Sage 100 ERP ( Formerly Sage MAS 90 and MAS 200) since 1986. He provides technical support to companies located throughout the United States on all versions of Sage 100 ERP Contact Wayne via our info request page.The views expressed on this site are solely those of the author and do not reflect the opinion or position of any other person or company. We are NOT in the business of providing tax, accounting or audit advice and you are advised to consult with your tax professional in such matters and not to rely on any information here as authoritative tax, technology or accounting advice. Information is subject to change without notice. Google+

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Comments

  • http://reveregroup.com Microsoft Consultant

    It is surprising to me that no one has combined these facets before. Kudos to Microsoft for doing this – it should lead to a better user interface and make it easier for people to find answers to their questions.

  • http://reveregroup.com Microsoft Consultant

    It is surprising to me that no one has combined these facets before. Kudos to Microsoft for doing this – it should lead to a better user interface and make it easier for people to find answers to their questions.